Refund policy

Returns & Warranty

I put a lot of care into sourcing & finishing my products, and I really hope you love yours. That said, here’s how returns and warranties work if something isn’t quite right.

Change of Mind

I don’t offer returns or exchanges for change of mind, so please choose carefully when placing your order.

12 Month Warranty

All of my products come with a 12 month warranty from the date of purchase.

This covers:

* Manufacturing faults
* Workmanship issues
* Things like seams coming apart or materials failing under normal use

This doesn’t cover:

* Damage caused by misuse or accidents
* Normal wear and tear over time
* Any changes or repairs made by someone other than me

Making a Warranty Claim

If there’s a problem with your heat pack, just email me at sales@toastylupins.com.au and if possible include:

* Your order number
* A photo or two showing the issue
* A quick explanation of what’s happened

I’ll take a look and get back to you within 2 business days.

If your claim is approved, I’ll organise a replacement or a refund ASAP.

Australian Consumer Law

My goods come with guarantees that can’t be excluded under the Australian Consumer Law.

You’re entitled to:

* A replacement or refund for a major failure
* Compensation for any other reasonably foreseeable loss or damage

This policy doesn’t limit or replace your rights under Australian Consumer Law.